FAQ

How can I place an order on the StyleOcean website?

Just go through these simple steps to place an order on our website –

1.     Click on the product to be ordered, select the desired size and click “ADD TO CART”
2.     Go to your bag page, once you have added all the products you wish to buy
3.     You can check for any applicable coupon codes by clicking on ‘Apply Coupon’ or enter your StyleOcean Store code if any by clicking on ‘Redeem Store Card’
4.     Click ‘CHECKOUT’
5.     Sign in to your account using your registered email id and password. If you are a first time visitor, you can proceed to checkout as a Guest User or create a new account in one short step for a seamless shopping experience and faster checkout.
6.     Enter your shipping and billing address
7.     Choose from prepaid & COD payment options
8.     Re-check your order details
9.   Click on “Checkout”
10. In case you have selected a prepaid option, you will be re-directed to a fully secure payment gateway where you need to enter your card/wallet details.
11. Once the order is placed successfully, you will receive an order confirmation email and SMS with all your order information.

What are the payment options available?

1.     Credit/Debit card
2.     Net Banking
3.     UPI
4.     Cash on Delivery
5.     Mobile wallets (Paytm, Amazon Pay,Freecharge, Ola Money, PayZapp, Airtel Money, PhonePe, BHIM UPI)

Is it safe to use my credit/debit card on the StyleOcean site and app?

You can be assured that StyleOcean offers you the highest standards of security currently available online to ensure that your shopping experience is private, safe, and secure. We work with only reliable and secure payment partners who are PCI DSS compliant. Your bank will authorize the credit card transaction directly without any information passing through to us. We do not retain your banking information.

How do I redeem a coupon/gift card?

Once you have shortlisted the product you wish to buy, select the size and click ‘Add to Cart’, and view your cart. Here you can enter the discount/coupon code or enter your Store card code, click on Apply Code, and follow the rest of the instructions to place your order.

Is there a purchase limit for a Cash on Delivery (COD) purchase?

The Cash On Delivery option is available on purchases of up to Rs. 4,000/-. Beyond this amount, purchases can only be made using Net Banking, Credit/Debit Card, UPI, and Mobile Wallets.

How do I pay the courier executive for a COD purchase?

You may pay the courier executive using cash.

How can I place an order on the StyleOcean website?

 

Just go through these simple steps to place an order on our website –

1.     Click on the product to be ordered, select the desired size and click “ADD TO CART”
2.     Go to your bag page, once you have added all the products you wish to buy
3.     You can check for any applicable coupon codes by clicking on ‘Apply Coupon’ or enter your StyleOcean Store code if any by clicking on ‘Redeem Store Card’
4.     Click ‘CHECKOUT’
5.     Sign in to your account using your registered email id and password. If you are a first time visitor, you can proceed to checkout as a Guest User or create a new account in one short step for a seamless shopping experience and faster checkout.
6.     Enter your shipping and billing address
7.     Choose from prepaid & COD payment options
8.     Re-check your order details
9.   Click on “Checkout”
10. In case you have selected a prepaid option, you will be re-directed to a fully secure payment gateway where you need to enter your card/wallet details.
11. Once the order is placed successfully, you will receive an order confirmation email and SMS with all your order information.

What are the payment options available?

1.     Credit/Debit card
2.     Net Banking
3.     UPI
4.     Cash on Delivery
5.     Mobile wallets (Paytm, Amazon Pay,Freecharge, Ola Money, PayZapp, Airtel Money, PhonePe, BHIM UPI)

Is it safe to use my credit/debit card on the StyleOcean site and app?

You can be assured that StyleOcean offers you the highest standards of security currently available online to ensure that your shopping experience is private, safe, and secure. We work with only reliable and secure payment partners who are PCI DSS compliant. Your bank will authorize the credit card transaction directly without any information passing through to us. We do not retain your banking information.

How do I redeem a coupon/gift card?

Once you have shortlisted the product you wish to buy, select the size and click ‘Add to Cart’, and view your cart. Here you can enter the discount/coupon code or enter your Store card code, click on Apply Code, and follow the rest of the instructions to place your order.

Is there a purchase limit for a Cash on Delivery (COD) purchase?

The Cash On Delivery option is available on purchases of up to Rs. 4,000/-. Beyond this amount, purchases can only be made using Net Banking, Credit/Debit Card, UPI, and Mobile Wallets.

How do I pay the courier executive for a COD purchase?

You may pay the courier executive using cash.

How will I know if my order has been placed successfully?

You will receive an email and SMS confirmation from StyleOcean once your order has been successfully placed. The mail will have all the details related to your order.

How do I check the status of my order?

To check the status of your order, log into your account on the www.styleoceanbrand.com website, and go to the My Orders section to get all the information.

Can I modify the shipping address of my order after it has been placed?

The shipping address of your order can only be modified if your order hasn’t been packed yet at our warehouse. To modify your shipping address, please get in touch with our Customer Care team at contact@styleoceanbrand.com or call on +91-9319739527.

How can I track my order?

Orders, once processed and shipped can be tracked using the consignment/tracking number, commonly referred to as the AWB number. You can track your order in two ways –

1.     After you log in to your StyleOcean account, go to the ‘My Account’ page and find the order number your wish to track. Click on ‘Track my order’ to see real-time updates of your shipment status.

Please note that this link becomes valid only 24 hours after your order has been dispatched.

2.     Alternatively, you may track your order through our order shipment email which provides a direct link to track your order real-time on the service provider’s website

In cases where our website can’t link to the courier service providers’ website in real-time, we will share the AWB number and the service provider’s name with you via email, and on your account page. To track your shipment status, all you need to do is –

1.     Go to the service provider’s website
2.     Type in the tracking number provided in the mail in the Tracking section and check the status

 

How long will it take for my order to reach me?

We ship your order within 24 business hours and it will be delivered within 1-3 business days. In some cases, it may take longer, depending on your location.

 

How soon will the status of my order be updated to ‘Delivered’ in my StyleOcean account?

Please allow 24 hours post-delivery of your order for the status to be updated to ‘Delivered’.

 

My order shows delivered but I have not received it.

Generally, our courier partners deliver the order to the intended recipient at the delivery address only. In case, you have not received the order, we request you to call us on +91-9319739527 or mail us at contact@styleoceanbrand.com within 48 hours of the delivery intimation from our end. We shall arrange proof of delivery for you within 48 hours of your complaint from the aligned courier partner.

Kindly note, any complaint raised after 48 hours of receiving the delivery intimation may not be considered.

I was not available to collect my order. Will the delivery be reattempted?

Yes. If you were unavailable to collect your order, our courier partner will attempt the delivery up to two more times. If you are aware of your future unavailability, please inform our customer care team on +91-9319739527 so that we can attempt the delivery at a later date.

What are the shipping charges on StyleOcean?

Country	Shipping Cost
India	Local- Rs. 45/-  Zonal – Rs. 60/-  National- Rs. 85/-

 

Do the shipping charges vary on the number of items purchased/weight of the order?

Yes, it will vary respectively as per the order size and weight.

What delivery methods do you use?

We use leading courier companies such as Bluedart, OnlineXpress, Xpressbees, Ecom Express, Delhivery & DTCT for shipments in India.

What should be done if my package has been opened or tampered with?

If your package has been opened or tampered with, we request you to not accept the shipment and immediately inform our customer care team via phone at +91-9319739527. Kindly note, any intimation after 24 hours of the attempted delivery, will not be considered.

What is StyleOcean’s 7 days return & exchange policy? How does it work?

StyleOcean’s 7 days returns and exchange policy gives you an option to return or exchange items purchased from the StyleOcean website for any reason within 7 days of receipt of the item.  You get store credits for your returned orders to use them for all your future purchases. We only ask that you don’t use the product and preserve its original condition, tags and packaging. You are welcome to try on a product but please take adequate measures to preserve its condition.

Kindly note, all exchanges are subject to stock availability. Please also note that we only offer size exchanges. If you wish to exchange your item for an alternate product, we suggest that you return it to obtain store credit and purchase the new item separately.

The following EXCEPTIONS and RULES apply to our 7 days Return & Exchange Policy:

1.     All items to be returned or exchanged must be unused and should be in their original condition with all tags and packaging intact (e.g. cloth must be packed in the original packet).
2.     We only accept returns for products purchased directly from StyleOcean’s website. Any return request for products purchased from our indirect online and offline distributors will be declined by us.
3.     The exchange policy allows for only size exchanges.
4.     If you self-ship your return/exchange, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service. A fixed amount of Rs. 100 will be reimbursed subject to the return having met our Returns and Exchange Policy.
5.     Please allow 24 hours post-delivery of your order for your order status to be updated in your StyleOcean account.
6.     Please check the items, type of return/exchange, and other related details carefully. Our courier partner will pick up only the items mentioned at the time of submitting the return/exchange request by you.
7.     In case the items handed over to the courier person don’t match the details of the items mentioned in the return/exchange request, we will conduct an internal probe and get back to you accordingly.
8.     If you self-ship any product without officially informing us through our return/exchange process, we will not process the return

 

Which products are not eligible for return and exchange?

Returns or exchanges would not be accepted for Luxe styles and any customized items altered as per body measurements. Please note, the outfit may be intentionally tailored with one inch ease for a comfortable fit.

How do I return products purchased from StyleOcean?

You can return products purchased from StyleOcean within 7 days of receiving the product. Please follow these steps –

1.     Click on ‘Return’ under the “My Orders” section of the StyleOcean and follow the instructions. Please make a note of the Return ID that is generated at the end of the process.
2.     All refunds shall be processed in the form of store credits.
3.     We offer a pick-up facility in select locations basis our courier serviceability. If you select to schedule a pick-up, please place the product(s) in a packet. The product(s) must be unused, unwashed and all the tags should be intact. We will pick up the return within 1 – 3 business days from the request placement date. Keep the packet ready to expedite the return pickup.
4.     If the reverse pick-up option is not available at your location, you can self-ship the product(s) to us by any reliable courier service within 7 days of raising a return request. Please pack the product(s) and ensure that it is unused, unwashed and all the tags are intact. Please do mention the Order No. and Return ID on a piece of paper and place it in the packet. Kindly address the package to the following address –
   T-5/704, Amolik HeightsSector – 88, Faridabad, Haryana

We request you to share the courier details with us on contact@styleoceanbrand.com or WhatsApp us on +91-9319739527 for us to initiate the Rs.100 store credits to your account, valid for all your future purchases with StyleOcean. Any product self-shipped after 7 days of raising a return request will not be considered. We will send you a confirmation email as soon as we receive the shipment at our warehouse

How do I place an exchange request on StyleOcean?

If you want to exchange products purchased from StyleOcean, please follow the below-mentioned steps:

1.     You can create an exchange request for products purchased from StyleOcean within 7 days of its delivery under the “My Orders” section of the StyleOcean Website.
2.     We offer a pick-up facility in select locations based on our courier serviceability. If you select to schedule a pick-up, please place the product(s) in a packet. The product(s) must be unused, unwashed and all the tags should be intact. We will pick up the exchange within 1 – 3 business days from the exchange request placement date.
3.     Once your product is picked, the exchange process will be initiated within 24-48 business hours. A new product in the size you requested will be dispatched to you in the following 48-72 business hours.
4.     If the reverse pick-up option is not available at your location, you can self-ship the product(s) to us by any reliable courier service within 7 days of raising an exchange request. Please pack the product(s) and ensure that it is unused, unwashed and all the tags are intact. Please do mention the Order No. and Exchange ID on a piece of paper and place it in the packet. Kindly address the package to the following address -T-5/704, Amolik Height, Sector – 88, Faridabad, Haryana

PIN – 121002
We request you to share the courier details with us on contact@styleoceanbrand.com or WhatsApp us on +91-9319739527 for us to initiate the Rs.100 store credits to your account, valid for all your future purchases with StyleOcean. Any product self-shipped after 7 days of raising a return request will not be considered. We will send you a confirmation email as soon as we receive the shipment at our warehouse.

5.     Post pickup, we will initiate the exchange process in 24-48 hours.
6.     Please note that if the exchange size is not available at our warehouse, we will contact you to convert your return into store credit or refund, as per your preference.
7.     In case you face any size issue with the exchanged product as well, please note that we will not provide a further exchange. You may self-ship the exchange back to us, and we will process store credit/refund for the same as per your preference.

Does StyleOcean pick up the product I want to return/exchange from my location?

Currently, we pick up products only from selected pin codes. Please note the following salient points –

1.     We will pick up the return within 1-3 business days from the request placement date
2.     Please keep the return/exchange shipment ready and ensure that the product(s) is unused, unwashed and all the tags are intact

How can I self-ship the return/exchange product to StyleOcean?

In case your area pin code is not serviceable for pickup, you will need to self-ship the item(s) to be returned via any reliable courier partner. Please ensure that you place a sheet of paper with details of the Order ID and Return/Exchange ID in the package. For all self-shipped returns, you will be reimbursed Rs. 100 via StyleOcean Store Credits.
We request you to share the courier details with us on contact@styleoceanbrand.com or WhatsApp us on +91-9319739527 for us to initiate the Rs.100 store credits to your account, valid for all your future purchases with StyleOcean.

 

Where should I self-ship the products to be returned/exchanged?

Please mention the Order No. and Return/Exchange ID on a piece of paper and place it in the packet. Kindly address the package to the following address –
T-5/704, Amolik Heights

Sector – 88, Faridabad, Haryana

PIN – 121002

By when can I self-ship the products that I wish to return/exchange?

You can self-ship the products you wish to return/exchange by any reliable courier service within 7 days of raising a return/exchange request. Any product self-shipped after 7 days of raising a return/exchange request will not be considered.

How long will it take for me to receive the refund of my returned product?

1.     Once the product is picked up by our aligned courier partner, we will initiate the refund within 24 hours. The refund will be processed in the form of StyleOcean store credits and the amount will reflect within 24 hours. A confirmation email will be sent to you on your registered mail id.
2.     If you self-ship the return order, the product(s) will first go through a quality check at our end. Once it clears the check, the refund process will be initiated within 24-48 business hours in the form of StyleOcean Store Credits, the amount will reflect in 24 business hours. In case the product does not meet our quality check, we will not be able to process the refund.

I have received store credits, how do I redeem them while placing an order?

Please sign in with your registered email ID to view and utilize your store credits. On the checkout page, a store credit tab will reflect your store credits. Here, the total amount to be paid by you will be calculated after deducting the store credits.

Please note, store credits cannot be used to cover COD charges.

How do I return/exchange multiple products from a single order?

1.     If you are returning/exchanging multiple products from a single order together, we will generate a single Return ID/Exchange ID for all products and you will receive an e-mail and SMS confirmation for the same
2.     You can return as many items from a single order within the 7 days return policy. We will accept your return/exchange and arrange a reverse pick-up for the same.

Why did the pick-up of my product fail?

We make three attempts to pick up the item. If the item is not picked up on the third attempt, the pickup request will be marked as failed.

What should I do if I receive a damaged/defective/incomplete/wrong order from StyleOcean?

For any defective/ damaged/incomplete/wrong order delivered, we request you to inform us within 48 hours of receiving the order with the images of the product received. You can do so by clicking on ‘Return’ under the ‘My Orders’ section of the StyleOcean Website and follow the instructions to upload the images. Please keep in mind the following–

1.     You need to upload a minimum of 3 and a maximum of 5 pictures
2.     Kindly ensure the images are clear and the damaged/defective/missing part of the outfit is highlighted in red
3.     You must send us an image of the original labels and tags intact along with the invoice.

In case you face any technical difficulties in following this process, kindly get in touch with us on contact@styleoceanbrand.com or call/whatsapp us on +91-9319739527. We will then investigate the case and reply within 48 hours with the best available resolution.

Any such complaint raised after 48 hours of receiving the order may not be considered.

 What is StyleOcean’s Cancellation Policy?

You can cancel an order through the StyleOcean website until it has been packed at our warehouse. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made. Still, if you wish to cancel your order after the order is packed, reach out to our Customer Care team at contact@styleoceanbrand.com or call/whatsapp us on +91-9319739527.

How do I cancel my order?

For order cancellation, please contact our Customer Care team at contact@styleoceanbrand.com or call/whatsapp us on +91-9319739527. Kindly note, orders can only be cancelled before they are packed in our warehouse.

I just cancelled my order. When will I receive my refund?

 

For all prepaid orders, the refund shall reflect in the source account within 5-7 business days.

For wallet & store credits the refund shall reflect within 24 hours.

If you had placed the order using Cash on Delivery, there is no amount to be refunded at our end as you haven’t paid for the order yet.

Product Condition

1.     Please be careful when trying on clothing, items must be returned in their original condition. Original condition means that items must be unused and unworn, with no marks, scent or damage.
2.     Items should be returned in their original packaging with product tags attached.
3.     Majority of our items contain embellishments and embroidery and, therefore, are fragile in their usage. From time to time beading/ sequence may get displaced and this is not regarded as a fault but is due to the nature of the work. These garments should be worn with care.

Product Care

1.     Please ensure that the first wash is ‘Dry Clean’ only.
2.     Heavy embroidered items can only be Dry Cleaned.
3.     More casual items should be washed separately in cold water and rinsed thoroughly.
4.     Please note that due to hand dyeing methods used the colors are not guaranteed.
5.     We cannot be liable for any damage to your garments due to not complying with the washing instructions given.

NOTE: It may not be possible to give full instructions on each garment therefore the above is a guideline of washing, if in doubt Dry Clean.